We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
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