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We are currently aware of and investigating an issue with cropped images disappearing after selecting "Done".

[in progress] MyUTM is temporarily unavailable for maintenance activity. For urgent licensing assistance please reach out to Customer Care through the Sophos Support Portal.

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.

We have observed that users are unable to log in to ConnectWise Home. We are currently investigating the root cause and will share updates as soon as they are available.

Two critical vulnerabilities were disclosed in third-party PHP libraries that allow unauthenticated remote code execution. Kaseya security teams are assessing all Kaseya systems and products and applying fixes as they become available. This page is the source of truth for Kaseya status and guidance. Product Status: All products: Customer action: none Kaseya corporate infrastructure: Customer action: none Third-party components in Kaseya products: Customer action: none